FAQ
We are proudly based in Cape Town and London. We offer delivery across South Africa, the UK, and Europe.
Once your order is placed, you’ll receive a confirmation email and your order will be shipped within 2 days.
You’ll receive tracking details once your order is dispatched. Delivery typically takes 2-4 business days depending on your location.
See more on our Shipping Policy page.
Please note that while we aim to meet your preferred delivery window, we can’t guarantee exact delivery times. If your parcel shows as delivered but you haven’t received it, please contact us.
Yes! Once your order is dispatched, you’ll receive a confirmation email with a tracking number.
Contact us at support@nostringspadel.com should you experience any problems tracking your order.
If you realise there’s an error in your shipping address, contact us as soon as possible using the Chat icon, or at support@nostringspadel.com to correct it before your order ships.
Reach out to us at support@nostringspadel.com with your order number, and we’ll be happy to assist.
Want to learn more about No Strings? Send us an email at hi@nostringspadel.com, and we’d love to chat!
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